Shipping

Processing & Production

  • Custom Orders: Each garment is individually crafted. Production typically takes 4–6 weeks, excluding shipping time.

  • Standard Size Orders (RTW): Orders are processed within 2–4 business days unless otherwise noted.

Shipping Options

  • Standard Shipping: Available domestically and internationally. Delivery times vary by destination.

  • Expedited Shipping: Available for urgent orders at an additional cost, calculated at checkout.

  • Local Delivery/Pick-Up: Offered selectively in Los Angeles, CA. Details provided during checkout.

International Shipping

  • We ship worldwide. International delivery times vary based on carrier and destination.

  • Customs duties, import taxes, and fees are the responsibility of the client. We recommend checking with your local customs office prior to placing an order.

Tracking Your Order

  • Once your order has shipped, you will receive a confirmation email with tracking details.

  • Tracking updates are provided by the carrier and may take up to 24–48 hours to activate.

Shipping Costs

  • Shipping rates are calculated at checkout based on destination, carrier, and delivery speed.

  • Complimentary domestic shipping may be offered during special promotions.

Lost, Stolen, or Damaged Packages

  • We are not responsible for packages lost, stolen, or damaged in transit once they have been handed to the carrier.

  • We recommend choosing a shipping option with insurance or requiring a signature upon delivery.

  • If you encounter an issue, please contact us immediately at [Insert Email], and we will work with the carrier to resolve it.

Expedited Production & Delivery

For urgent requests:

  • Expedited Production Fee: $150 (reduces production timeline when possible).

  • Expedited Shipping Fees: Vary depending on destination and courier availability.

RETURNS

Eligibility for Returns & Exchanges

  • Custom Orders: Due to their personalised nature, custom suits and garments are not eligible for full refunds. However, we offer adjustments to ensure the best fit and experience.

  • Standard Size Orders (RTW): May be eligible for exchange or store credit if returned unworn, unaltered, and with original tags/packaging within 10 days of delivery.

Alterations & Adjustments

  • Clients are entitled to up to five complimentary alterations within 10 days of receiving the garment.

  • After this allowance, any additional alterations will be charged at the client’s expense.

  • To initiate an alteration, please use the provided prepaid return label or schedule an in-person fitting where available.

Condition of Returned Items

  • Garments must be unworn, unwashed, and free from damage, fragrance, or marks.

  • Items not meeting these conditions may be refused.

Process

  • Contact us at info@denzelparris.co to initiate a return or exchange.

  • Use the prepaid return label provided with your order (for eligible items).

  • Allow 5–7 business days for processing after we receive your garment.

Non-Returnable Items

  • Bespoke/custom garments beyond the alteration period.

  • Gift cards, promotional items, or final sale merchandise.